Shipping

INFORMATION

Please allow 5-7 business days for processing and shipping. All orders are shipped via USPS. For pre-order items, please allow 7-10 business days for processing and shipping unless otherwise stated. All shipments are tracked, and unfortunately we cannot accept responsibility for lost or stolen packages. Additionally, please ensure all shipping addresses are complete and correct.

Whipped Butters and Muscle Rubs

Whipped body butters and muscle rubs are for external use only.  We provide product benefit information for convenience and is in no way a substitute for medical advice, it is solely based on research and general knowledge. We do not claim or intend to diagnose, treat, cure or prevent any conditions of any kind.

As a general rule,  you should always conduct a patch test when trying new products for the first time. Please be aware of all ingredients and use discretion before purchasing. It is not our responsibility to rectify any allergy-related issues. If your have irritation or an allergic reaction occurs, please discontinue use and consult your physician.

All products are made with all natural butters and essential oils. In the event of melting, place jar in the refrigerator for about 10-20 minutes or until firm again and continue use.

Returns/Exchanges

Due to the nature of our products which cannot be restocked or resold once shipped to ensure safety, we cannot accept returns and/or exchanges. However, if there is a problem with your order please don’t hesitate to contact us for a resoultion.

Candles 

Why soy wax and woodwicks?

By purchasing soy candles you are participting in supporting the american farmers who grow soybean.  Woodwicks are used becuase of their unique look and are 100% natural.  Woodwicks are not processed and are non-toxic and clean burning.

Why is my candle tunneling?

It is important that your first burn are approximately 2-4 hours OR until your candle reaches a full melt pool (melted wax from edge to edge) before you put your candle out. By doing this you will ensure an even burn throughout your candles life.  This will help ensure your candle to burn evenly each time you light it which is why the first burn is so  important.

Why is there a lot of smoke when I light my candle?

You need to trim your wick. Make sure your wick is always trimmed. The ideal trim is about 1/4″ before you relight your candle. After your first burn and before you relight your candle, gently pinch (or cut) the burnt tips of your wick.

Why is the flame only pointing to one side of the candle?

If you notice your flame burning on one side of the candle (either too far to the left or right) causing your candle to burn unevenly, extinguish the flame. Then relight by tipping your candle (if you’re using a long lighter). There are many reasons your wick will gravitate to one side (ie: a draft in the room), but doing this trick will help push your flame back on track for an even burn.

Why won’t my wood wick stay lit?

Wood wicks can be a little tricky to work with sometimes, but once they get going, the ambience and sound they have is nice. When you first light, it helps to tilt your candle and light the edge of the wick. This helps your flame travel from edge to edge. Sometimes you might need to hold your lighter to the edge of your wick for several seconds during this process as the melted wax is fuel to your flame. If your flame burns out right away, don’t panic. Repeat this process again until your candle is lit.

Why is the top of my candle bumpy or a little rough after I burn my candle?

Soy wax dries differently than other wax. The rough/bumpy tops after burning a soy wax candle are caused when the hot wax in the melt pool cools and then solidifies at an inconsistent rate. This is a natural feature of 100% soy wax. This will not affect the performance of your candle.